Terma perkhidmatan..
Selepas anda melanggan perkhidmatan kami, anda tertakluk dengan terma yang disenaraikan dibawah. Pihak kami berhak untuk menukar,mengubah,menilai semula segala yang terdapat di sini atas keperluan semasa tanpa sebarang notis perlu diberikan kepada pelanggan, pihak pelanggan perlulah mengambil inisiatif untuk membaca terma perkhidmatan kami ini.
1) Kami tidak membenarkan sebarang kegiatan muat turun fail audio/video di dalam pelayan kami, dan kami mempunyai hak untuk menyekat capaian laman web anda jika perkara ini tidak dipatuhi.
2) Kami tidak bertanggungjawab terhadap sebarang penyalahgunaan barang-barang Hak Cipta Terpelihara yang dilakukan oleh para pelanggan. Semua perkara mengenai Hak Milik/Cipta perlulah dipatuhi dengan sewajarnya oleh setiap pelanggan.
3) Pelanggan yang tidak mengemukakan bayaran dalam tempoh 3bulan selepas tempahan akan disekat capaian ke laman web tersebut.
4) Sebarang kandungan dewasa yang terdapat di dalam laman web akan dihapuskan serta merta jika pihak kami dapat mengesan perkara tersebut.
5) Sebarang penyalahgunaan perkhidmatan kami akan menyebabkan sekatan terharap capaian laman web tersebut, dan dalam kes yang lebih kritikal, kami akan memadamkan laman web tersebut tanpa sebarang notis. Perkara ini termasuk cubaan untuk menggodam server atau menggunakan pelayan sebagai pusat untuk menjalankan kegiatan yang tidak bermoral terhadap pelanggan lain. Kami tidak akan bertoleransi dalam hal sebegini.
6) Kami mempunyai hak untuk menyekat capaian ke laman web mana-mana pelanggan sekalipun pada bila-bila masa dengan sebab yang kami berikan tanpa perlu untuk memberikan notis atau pengumuman kepada pelanggan mengenai perkara yang berlaku.
7) Jika terdapat perubahan dalam senarai harga kami, pelanggan akan diberitahu mengenai harga tersebut dan akan diberikan layanan yang sepatutnya berdasarkan terma yang telah diubah.
8) Kami akan menyediakan simpanan data kepada sistem, namun jika terdapat data yang tidak dapat dibaik pulih, pihak kami tiak akan bertanggungjawab terhadap perkara tersebut dan sebarang tindakan undang-undang adalah tidak sah sama sekali.
9) Jika terdapat gangguan perkhidmatan semasa anda melanggan perkhidmatan kami, pihak kami akan sedaya upaya untuk mempercepatkan proses pembaikan gangguan tersebut. Namun jika terdapat kerugian dalam tempoh masa gangguan ini dihadapi, pihak kami tidak akan membayar sebarang ganti rugi terhadap jualan atau perkara yang mendatangkan kerugian terhadap pelanggan.
10) Semua pakej dedicated server adalah untuk tempoh langganan selama 1 tahun. Setiap pelanggan perlu mematuhi terma ini.
Acceptance User Policies (AUP).
ACCEPTENCE OF USE:
This document is to clarify the rights and responsibilities as a customers/user of all Saleiz's Services.
This policy applies to all users of Saleiz networks and services including without limitation customers and their employees, agents,
contractors and/or other end-users ("Users").
All Users are required to comply with this AUP and all applicable laws and regulations in full, in addition to all terms and conditions of
applicable agreements, and any additional policies that may be applicable to any services offered by Saleiz from time to time.
UPDATES
Saleiz reserves the right to modify this AUP from time to time, without notice, in order to better meet the needs of the changing
Internet environment, the legal landscape of Malaysia, and Users' needs. Such modifications shall be effective immediately upon posting of
the modified AUP on any website owned or controlled by Saleiz.
Users are encouraged to review this AUP periodically to be aware of the changes or new information. Users' continued access or use of
Saleiz networks and services shall be deemed acceptance of the modified AUP.
DEFINITIONS
"Unsolicited Bulk E-Mail (UBE)" is defined as any message transmitted via e-mail or any other communications medium that fits
CRITERIA (i) and (ii) below.
"Unsolicited Commercial E-Mail (UCE)" is defined as any messages transmitted via e-mail or any other communications medium which
fits CRITERIA (i), (ii), and (iii) below.
(i). Message is "Unsolicited", if:-
· Recipient has never established any prior personal or business relationship with the sender of the message; or/and
· Recipient has never expressly and verifiably invited or granted prior permission to the sender for sending any such messages to
the recipient; or/and
· Recipient had earlier explicitly requested the sender NOT TO send any messages of such nature (or any messages whatsoever)
to the recipient.
(i)i. Message is sent in "Bulk",
· if message is duplicated (or copied with slight modifications, without affecting the intended effect of the message) and sent
indiscriminately to more than a reasonable number of recipients.
· Message is commercial in nature, including but not limited to advertising, sales, auctions, etc.
"Spam" - defined as any message resembling UBE or UCE, from ANY source and to ANY destination, including but not limited to
Saleiz networks."Spammer(s)" is hereby defined as any party that transmits Spam.
"Malware" is hereby defined as any form of software developed for the purpose of doing harm. Malware includes, but not necessarily
limited to, the following classes:-
· Computer Virus: a piece of program code that, like a biological virus, makes copies of itself and spreads by attaching itself to a
host, often damaging the host in the process. The host is another computer program, often a computer operating system, which
then infects the applications that are transferred to other computers.
· Computer Worm: a self-replicating computer program, similar to a computer virus. A virus attaches itself to, and becomes part of,
another executable program; a worm is self-contained and does not need to be part of another program to propagate itself.
· Trojan Horse: a malicious computer program which pretends to have some innocent purpose but, when run, has an entirely
different effect - one which the programmer (or the packager, distributor, or advertiser) intended and the user didn't expect. A
Trojan horse differs from a virus in that it is a stand-alone program; the Trojan does not attach to another program. It differs from a
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Acceptance User Policy (AUP) 2
worm in that it does not move from one computer to another on its own. A person must transfer it intentionally, such as by email or
by posting it to a download area.
· Backdoor: a method of bypassing normal authentication or obtaining remote access to a computer, while intended to remain
hidden to casual inspection. The backdoor may take the form of an installed program (e.g., Back Orifice) or could be a
modification to a legitimate program. A backdoor in a login system could take the form of a hard-coded user and password
combination which gives access to the system.
· Spyware: computer software that gathers information about a computer user without the user's knowledge or informed consent,
and then transmits this information to an organization that expects to be able to profit from it in some way. Data-collecting
programs installed with the user's knowledge are not, properly speaking, spyware, if the user fully understands what data is being
collected and with whom it is being shared.
RESPONSIBILITIES
· Each User is responsible for complying with this AUP, and for providing assistance to Saleiz in investigating and
resolving any issue pertaining to the non-compliance of the AUP when requested by Saleiz from time to time.
· Additionally, Users, at their sole discretion, are required to determine the conditions of, and comply with, the AUP or equivalent
documents thereof of all other network(s) in which their data transits.
· Each User will be held responsible for the actions of any third party acting on its behalf or for its benefit and such User shall be
held directly accountable for any violations of this AUP by such third party.
· Saleiz does not control the content of data traversing Saleiz networks and/or services. Therefore,
Saleiz assumes no responsibility for the content of such data or communication that may be transmitted over
Saleiz networks and/or services, unless otherwise expressly informed by Saleiz to Users.
OBLIGATIONS
SECURITY
· Users shall ascertain that all systems which they connect to Saleiz networks shall be configured in accordance with
industry standards, applicable laws and regulations, and "Request For Comments" standards documents which are published
from time to time by the Internet Engineering Task Force (http://www.ietf.org/rfc.html).
· Users shall not configure any systems connecting to Saleiz networks in any way which obscures system-identity
information.
· Should a User's system be breached and/or exploited by unauthorized persons, the User is responsible for reporting the violation
(where applicable) to Saleiz, and fixing such breached and/or exploited system.
· For example, should the security of User mail server be compromised to distribute unsolicited emails, the User is responsible to
immediately re-configure the system to prevent further unauthorized use.
· Users shall be responsible to install anti-virus and/or firewall software on every system which they use to connect to
Saleiz networks to prevent any "unintentional attacks", such as infection and subsequent propagation of computer
viruses, Trojan horses, or worms.
REPORTINGS
· Users are responsible to immediately report to Saleiz any issue that could compromise the stability, service or security of
any user or system connected to Saleiz networks.
· Resellers of Saleiz services are responsible to inform their customers of the obligations contained in this AUP and
enforce such obligations on their customers.
· Breach or non-compliance of this AUP by a customer and/or end-user of a reseller and/or downstream service provider, shall be
considered a violation of this AUP by the reseller and/or downstream service providers.
PROHIBITED USES
These lists are not meant to be exhaustive, but merely illustrative of examples of inappropriate and improper conduct, which are prohibited
on Saleiz networks services.
· Saleiz networks and services may only be used for lawful purposes. The transmission, distribution, or storage of any
data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to material or data
which:
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· Is copied from third parties (including text, graphics, music, videos or other copyrightable material) without proper authorization;
· Misappropriates or infringes the patents, copyrights, trademarks, trade secrets, or other intellectual property rights of any third
party;
· Is used for trafficking illegal drugs, illegal gambling, obscene materials or other any products or services that are prohibited under
applicable law;
· Constitutes use or dissemination of pornography;
· Violates any party's confidentiality rights;
· Violates any applicable law;
· Subject Saleiz to unfavorable regulatory action, subject Saleiz to any liability for any reason, or adversely affect
Saleiz's public image, reputation or goodwill, including, without limitation, sending or distributing sexually explicit, hateful,
vulgar, racially, ethnically or otherwise objectionable materials as determined by Saleiz in its sole discretion.
ABUSE
Saleiz networks and services may only be used for lawful purposes. The transmission, distribution, or storage of any data or
material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to material or data which:
· Is copied from third parties (including text, graphics, music, videos or other copyrightable material) without proper authorization;
· Misappropriates or infringes the patents, copyrights, trademarks, trade secrets, or other intellectual property rights of any third
party;
· Is used for trafficking illegal drugs, illegal gambling, obscene materials or other any products or services that are prohibited under
applicable law;
· Constitutes use or dissemination of pornography;
· Violates any party's confidentiality rights;
· Violates any applicable law;
· Subject Saleiz to unfavorable regulatory action, subject Saleiz to any liability for any reason, or adversely affect
Saleiz's public image, reputation or goodwill, including, without limitation, sending or distributing sexually explicit, hateful,
vulgar, racially, ethnically or otherwise objectionable materials as determined by Saleiz in its sole discretion.
· Abuse means any conduct which is inconsistent with the generally accepted norms and expectations of the Internet community
(whether or not detailed in this AUP). Saleiz reserves the right, in its sole discretion, to make a determination whether
any particular conduct violates such norms and expectations.
· List of abusive activities below are not meant to be exhaustive, but rather to convey the idea of what constitutes as 'abusive', and
should apply to other Internet activities (Internet Relay Chat (IRC), bulletin boards, etc).
Network Abuse
The following are strictly prohibited:-
· Cause denial of service (DoS) attacks against Saleiz or other network hosts or Internet users or to otherwise degrade or
impair the operation of Saleiz's servers and facilities or the servers and facilities of other network hosts or Internet users,
whether intentionally or through neglect;
· Injecting, intentionally or negligently, false or unauthorized network control data into Saleiz networks, for instance in the
form of incorrect routing or domain name system (DNS) information;
· Subvert or attempt to subvert, or assist others in such actions, against the security or integrity of any Saleiz or any other
systems, facilities or equipment;
· Gain or attempt to gain unauthorized access to the computer networks, systems or devises of Saleiz or any other
person;
· Conduct unauthorized port scans or other invasive procedures against any system;
· Distribute or post any virus, worm, Trojan horse, or computer code intended to disrupt services, destroy data, destroy or damage
equipment, or disrupt the operation of Saleiz or any other services;
· Distribute, advertise or promote software or services that have the primary purpose of encouraging or facilitating unsolicited
commercial e-mail or "Spam" (this includes any kind of hosting (web, DNS, FTP, etc) for spammers);
· Solicit or collect, or distribute, advertise or promote, e-mail address lists for the purpose of encouraging or facilitating unsolicited
commercial e-mail or "Spam";
· Provide passwords or access codes to persons not authorized to receive such materials by the operator of the system requiring
the password or access code;
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E-Mail Abuse
Saleiz has zero tolerance for "Spam", whether originating from Users, from Users' customers, or from Users that provide services
which are used to support "Spam". Users and their customers or any downstream providers, are prohibited from:-
· Sending and/or allowing their connection to Saleiz to be used for sending "Spam".
· Operating "Support services" (intentionally or not) for Spammers. This includes, but not limited to, hosting websites, DNS records,
FTP services, e-mail, electronic mailboxes, telephony gateways, IRC servers, sale of spamming software or other similar services.
· Promoting products or services through "Spam" or Spammers.
· Having third parties send out commercial emails on any User's behalf.
· Using Saleiz facilities to receive replies from unsolicited emails (commonly referred to as "drop-box" accounts);
· Configuring any email server in such a way that it will accept third party emails for forwarding (commonly known as an "open mail
relay").
Usenet (Netnews / Newsgroups) Abuse
Without limitation of the foregoing, Users are strictly prohibited to engage in any of the following activities:
· Making any posting for commercial purposes (including without limitation the pointing to specific URLs for commercial purposes),
except where such postings are expressly permitted under the charter and/or Frequently Asked Questions (FAQ) of an applicable
newsgroup;
· Posting binary files to newsgroups whose charter or name does not include allowances for such files;
· Canceling newsgroup postings other than your own, or using auto-responders or cancel-bots (except in cases of official
newsgroup moderators performing their duties);
· "Excessive Cross-Posting" (ECP) or "Excessive Multi-Posting" (EMP), or "Usenet spam": Saleiz retains the exclusive
right to define these and other terms, however, Saleiz generally refers to the definitions found at
http://www.cybernothing.org/faqs/net-abuse-faq.html;
· Disrupting newsgroups with materials, postings, or activities that are (as determined by Saleiz in its sole discretion),
excessive, or repetitious, unless such materials or activities are expressly allowed or encouraged under the newsgroup's name,
FAQ, or charter;
· Performing any unauthorized creation, cancellation, or removal of newsgroups;
False Identity and Invasion of Privacy and Protection
Without limitation, Users are strictly prohibited from:-
· Publishing or disseminating information that publicizes the personal information of a person without consent thus violating such
person's privacy rights.
· Threatening any persons with bodily harm, making harassing or abusive statements or messages, or soliciting the performance of
acts or services that are illegal under applicable law.
· Forging the signature or other identifying mark or code of any other person;
· Impersonating or assuming the identity or any other person;
· Engaging in any other activity (including "spoofing") to attempt to deceive or mislead other persons regarding the true identity of
the User (excluding the use of anonymous remailers or Internet nicknames);
· Falsifying identity or contact information in legitimate registration bodies (e.g. Saleiz, MyNIC, APNIC, or other parties).
World Wide Web
Saleiz, without limitations, strictly prohibits Users from engaging in any of the following web-related activities:
· Exploit or attempt to exploit any scripts presented on any web pages (e.g. forms for answering questions or for entering data).
· Excessive use of bandwidth by utilizing programs, scripts, or commands to abuse a web site (for example, by connecting for an
excessive amount of time, repeatedly engaging site-local scripts or related behaviors).
· "Walking" a database for the purpose of collecting data contained within.
· Configuring a web page to act maliciously against other users visiting the web page.
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GUIDELINES OF USE
Users are responsible for to ensure that they, their customers, and their respective agents and contractors abide by this AUP.
Users will be held responsible for all traffic either sent via their connection to Saleiz or sent elsewhere using support services
provided via their connection to Saleiz. To this end, they are required to comply with the following standards:-
· Mass or commercial emails may be sent only to recipients who have expressly requested receipt of such e-mails.
· The sender of any solicited bulk e-mail shall, upon the request of a recipient, immediately remove such recipient from all
applicable mailing lists and refrain from further transmissions of e-mail to the recipient.
Usenet (also known as Netnews or Newsgroups)
· Saleiz recommends that Users not post to any newsgroup until they have familiarized themselves with the subjects,
established guidelines, and restrictions of such newsgroups.
· Users of Saleiz networks are advised to adhere to all Usenet guidelines and restrictions therein incorporated.
· The legitimacy of a given post or cancellation of such post thereof is generally determined by the official newsgroup or mailing-list
moderator, therefore, Saleiz usually refers to their judgment on these issues. Saleiz however retains the
exclusive right to make these determinations at its own discretion.
Resellers and Downstream Providers
For Users running/planning to run their own Internet services to customers or downstream providers, the following guidelines shall be
adhered to:-
· Provide Saleiz with contact information (valid and up-to-date e-mail address (es), telephone number(s), pager numbers,
etc) for Saleiz to notify Users regarding the AUP compliance.
· Maintain a mailbox and read mail to postmaster@customer's domain name).
· If an organization has roaming users who wish to use a common mail server, proxy/SOCKS server, shell, or any other service, the
server must be configured to require some form of user identification and authorization.
· Educate the User customers about AUP to ensure compliance with the same.
· Promptly investigate and satisfactorily deal with any violations of the AUP.
· If hosting websites, it is recommended to use a minimum of one IP address per User customer so that Saleiz has the
ability to block only that customer's IP address that is involved in any violation(s) of the AUP.
VIOLATIONS
Disclaimer
Saleiz expressly disclaims any obligation to monitor its Users with respect to violations of this AUP. Saleiz has no liability
or responsibility for the actions of any of its Users including but not limited to the content any User may post on any website.
Reporting Violations
Saleiz encourages Users to report violations of this AUP by e-mail to abuse@Saleiz.net, specifying the type of abuse (for
example, "Spam", illegal acts, harassment, etc.) in the "subject" field of the e-mail.
Applicable information that will assist Saleiz in investigating the violations are as listed below:-
1. The IP address used to commit the violation.
2. The date on which the violation committed.
3. The time at which the violation was committed.
4. The time zone relevant to (2) and (3) above.
5. Evidence of the violation
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Remedial Actions
Each User and/or its customers shall be responsible for all violations passing through their connection to Saleiz.
If Saleiz discovers a violation of this AUP (such as via a complaint), Saleiz will contact the applicable User for a response
and complete resolution. At Saleiz's sole discretion, any number of the following actions will be taken, in accordance with the
severity and duration of the violation:-
· Issuance of warnings and/or advisories if necessary, to the User, for the User's remedial action or explanation.
· After four (4) hours from the issuance of said warning or advisories, Saleiz may block traffic to and from the IP address
(es) / Domains involved in the violation if there are no responses indicating complete resolution from the User, until
Saleiz is convinced that the violation is resolved and preventative measures have been implemented to prevent the
violation from recurring.
· Users whose connections to Saleiz are used to provide services to support "Spam" are subject to suspension of services
upon two (2) hours notification.
· If the violation is severe, OR if Saleiz learns of issues indicating that a previous violation has not been resolved,
Saleiz may block traffic to and from the IP address (es) assigned to the User involved in the violation instantly upon
discovery of such violation without notice, until Saleiz is convinced that the violation is resolved.
· v. After three (3) days from the issuance of said warning or advisories and if there are no responses indicating complete resolution
by the User, OR if Saleiz learns of issues indicating recurring similar violations from the same User, Saleiz may
terminate the service or any other services associated with the offending User. Saleiz may also blacklist the offending
User, effectively disallowing future subscriptions to any Saleiz services.
· Removing the any offensive content from User's websites;
· Taking other action in accordance with this AUP, the applicable service contract or applicable law as may be necessary;
· Notifying the legal authorities of the violations.
Reservation of Rights
Cooperation with Authorities
Saleiz reserves the absolute right to cooperate with the relevant authorities in investigations of claims of illegal activities involving
Saleiz's services and Users. Saleiz reserves all rights to respond to violations of this AUP to the extent allowed by any
applicable law and in accordance with any applicable contractual obligations.
Monitoring and Privacy
Saleiz may utilize technical means to monitor communications into, and out of, its network facilities to prevent, without limitations,
the introduction of viruses or other hostile code, intrusions. Each User agrees that Saleiz is authorized to monitor its
communications through Saleiz's network for such purposes.
Rationale for Strict Enforcement
Unlike traditional carriers and physical operation services (post office, business areas, etc) abusers of Saleiz networks and
services can, given the nature of the Internet, cause enormous damage to the targets of their abuses, as well as the ISPs involved in
carrying the offending data, at little or no cost to themselves.
Damage caused include ISP bandwidth being used to deliver the offensive data, additional IP infrastructure needed to handle such data,
and time and money wasted in filtering out, deleting such data, or recovering (if possible at all) from any damage incurred.
Saleiz believes that users of the Internet should not be forced to incur such unnecessary expenses without their consent. As a
result, Saleiz believes that the elimination of violations, especially widespread "Spam" and viruses, will result in a better and less
expensive Internet experience for all Internet users and will allow Saleiz to provide better and more efficient service to its Users.
Jika terdapat perubahan terhadap Terma Perkhidmatan ini, kami tidak akan memberitahu pelanggan melalui email, segalanya akan di kemaskini di sini, diharap pihak pelanggan akan sentiasa memastikan maklumat yang mereka punyai adalah sentiasa maklumat yang terkini. Harap maklum.
Apa yang kami tawarkan?
Pihak saleiz menawarkan perkhidmatan webhosting yang berkualiti tinggi dan sangat bersesuaian untuk semua pihak. Kami telah menyediakan perkhidmatan ke seluruh pelusuk Malaysia dan juga tidak dilupakan beberapa negara luar seperti Jerman, United Kingdom, Japan, Korea dan beberapa lagi, dan kami sentiasa terus berkembang dari masa ke semasa. Sasaran utama kami adalah untuk menyediakan perkhidmatan yang berkualiti dan cemerlang kepada pelanggan kami dan menjadikan pembangunan laman web adalah sesuatu yang seronok untuk dilakukan.
Walaupun kami masih dilihat sebagai sebuah kumpulan IT yang baru di alam maya ini, namun pelanggan kami setakat ini berpuas hati dengan perkhidmatan yang kami tawarkan. Kami telah membuatkan mereka tersenyum riang dengan setiap jual-beli yang kami lakukan dan tidak lupa juga dengan bantuan teknikal/idea yang kami telah berikan.
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